Terms & Conditions

All reviews and ratings must meet the following guidelines:
1. No profanity, threats, prejudiced comments, hate speech, sexually explicit language or other non-family-friendly content.
2. Reviews must be written based on first hand experience only.
3. Reviews written by ownership or management posing as guests and other fraudulent reviews will not be accepted.
4. You may write one review on any given yacht within 3 months of having worked there.
5. Important note: If you'd like to update a review you wrote, please contact us.
6. Promotional material of any kind is not allowed in any review.
7. The e-mail address associated with your account must be correct. We may need to contact you if there is a problem with your review.
8. Please follow standard etiquette when writing your review. Do not use ALL CAPS, excessive typographic symbols, HTML tags or slang.



When you use the Hiderate website to provide reviews, information, load your profile or in any way utilise any other services offered via the Hiderate website,

you are deemed to have read, understood and agreed to these terms as unmodified by you. Should you not agree to these terms do not continue to use the Hiderate website.

clauses that limit our responsibility or involve some risk for you may be in bold and italics. You must pay special attention to these clauses.

These Terms and Conditions include the Website Terms and Conditions of Use, the Copyright Notice and various policies listed here www.hiderate.com (collectively “the Terms”). Please make sure you read and understand these policies which deal with various aspects of our relationship with you including how we deal with your personal information and reviews.

No sales representative, affiliate, dealer, agent, officer or employee of Hiderate has the authority to change or modify these Terms, except pursuant to an official revised version of these Terms, and you may not rely on any such change or modification. These terms cannot be changed by you and our activation or provision of any services to you does not indicate our acceptance of any changes made by you to our Terms.


Business Day means Monday to Friday, but excludes a day which is an official bank holidays in the United Kingdom;

Business Hours means the hours between 08h00 and 17h00 on a Business Day;

Effective Date means the date on which you accepted the terms and conditions for a service or product, be that in writing or by way of electronic medium, for example by clicking “I agree” on a web page or via your mobile phone, including telephonic acceptance;

ECT Act means the Electronic Communications and Transactions Act, 2002;

Intellectual Property Rights means the copyright in any work in terms of the Copyright Act, No. 98 of 1978, and includes without limitation the right to reproduce that work, the rights in respect of a trade mark conferred by the Trade Marks Act, No. 194 of 1993, the rights in respect of a design conferred by the Designs Act, No. 195 of 1993, and the rights in respect of a patent conferred by the Patents Act, No. 57 of 1978;

Marks means any trademarks, logos, brand names, domain names or other marks of Hiderate;

Hiderate, we, us and our means Hiderate (Pty) Limited, Registration Number 9057581;

Conclusion of Agreement and ECT Act

You warrant that you have the contractual capacity to enter into this Agreement with us. If the Agreement is signed by a person acting in a representative capacity on behalf of you, the signing party hereby warrants that all of the information relating to the entity, partnership, association or other person whom he/she represents and which he/she has supplied to Hiderate at any time will be true, accurate and complete. Hiderate reserves the right to treat all misrepresentations by you as a fraud and you indemnify Hiderate against any loss or damage that Hiderate may sustain resulting from such misrepresentation.

The provisions of the ECT Act, apply to transactions and communications that are executed electronically by a natural person. It does not apply to juristic persons or paper based transactions, e.g. where you apply for a service or product by completing an agreement in writing.
You acknowledge that Hiderate will provide you with an opportunity in respect of all electronic transactions to:

  • review the entire electronic transaction;
  • correct any mistakes; and
  • withdraw from the transaction, before finally placing the order.

Hiderate is in terms of section 43 of the ECT Act required to make its contact details, its domicilia citandi et executandii and certain other information available to you when you enter into electronic transactions with Hiderate. This information is available under “Company information” on our Website.

Contractual Relationship

Please note that the agreement for providing employment lies between you and the yacht owner or employer itself. Hiderate is not a party to or involved in that agreement. Our responsibility to you in terms of this agreement ends once you have provided your details via your profile or obtained information about various yachts.

User Name and Password

You will need a user name and password in order to enable you to gain access to and/or use a service. You will not be able to access and/or use a service without a user name and password.

You agree that:

  • you will use your user name and password for your own personal use only;
  • you will not disclose your user name and password to any other person for any reason whatsoever and that you will maintain the confidentiality thereof;
  • in the event that your password is compromised, you will immediately notify Hiderate and change your password;
  • you, as the holder of the user name and password acknowledge you are solely responsible for all payments in respect of a service charged to you, irrespective of whether the service has been utilized or is being utilized by you or not and accordingly the entire amount outstanding on your account will be deemed to have arisen from (or relate to) your access to and/or use of a Hiderate service;
  • you agree to cause all persons who use any services under your account or with your authorization to comply with these Terms and acknowledge that the acts or omissions of all persons who use services under your account or with your authorization will be treated for all purposes as your acts or omissions;
  • you will not attempt to circumvent Hiderate's user authentication processes or engage in attempts to access Hiderate's network where not expressly authorised to do so.
  • Hiderate may offer a password reminder service. We will send your password to your registered email address or cell phone number should you have forgotten your password. Subscription to this service is voluntary. Password reminders will only be sent to your registered details and should such details change it is your responsibility to notify us thereof and to update your details. We will not be responsible for any loss arising due to a third party gaining access to your password through your use of this password reminder service and accordingly you indemnify us from any loss you may suffer as a result thereof.


It is important to us that your experience meets your expectations.
If you have a complaint about yacht, or an individual using our service or about us, please contact us.
We’ll treat it seriously but cannot be held responsible for any loss you or any third party may suffer as a result of any yacht or crew member failing to meet the advertised standards.
does not perform site inspections of the yachts listed on the site nor do we verify information provided for accuracy. All information about a yacht is provided by a third party and not by Hiderate. While the descriptive and qualitative information about each yacht or crew member on Hiderate is of "best effort" accuracy, we make no warranties as to the accuracy or veracity thereof.


When you load your profile with us, you will be given an opportunity to submit feedback about your previous experience and any yachts you have worked on and to rate them. Hiderate reserves the right not to publish any comments which may be defamatory, or which are not verifiable or for any reason as determined in our sole discretion. All reviews will be dealt with in terms of our Reviews Policy and Posting Guidelines available on our website. We hope you have a great stay, but if not we will investigate and take any steps deemed necessary.
Hiderate uses information provided by third party websites on this site. Due to issues of real time updates certain information provided or amended by such third parties the information may not always be correct or up to date. If this occurs, we cannot be responsible for information or misrepresentations from third party provided information. Although effort is made to ensure correct information Hiderate does not vet the content on these websites and accordingly you agree that we cannot be held responsible for inaccuracies found from information provided by or loaded on websites not owned and updated by Hiderate.

Marketing and Operational Messages

Hiderate is committed to protecting your privacy and your personal information. We only want to provide you with information that you want to receive and in the manner you want to receive it. Please make sure you read our privacy and data collection policies.
We will use your information to send you important operational and service messages. These details will not be used for marketing or promotions unless you let us know that you want to receive this information.
Please do not mark these operational and service messages as spam as you will not be able to receive messages relating to your enquiries or bookings.


You will be provided with credits when you rate a yacht, load a user or post a comment. Future expansion plans for credit levels include the ability to win certificates, accessories or even taxi rides.

Service Delivery and Interruptions

Hiderate will use reasonable endeavors to make its services available to you, and to maintain the availability thereof for use by you. However, we provide the services “as is” and “as available” and do not warrant or guarantee that the services will at all times be free of errors or interruptions, be always available, fit for any purpose, not infringe any third party rights, be secure and reliable, or will conform to your delivery timeline requirements.


Should you be in breach of any provision of this agreement Hiderate shall be entitled, without prejudice to any other rights that it may have and without notice to you, to forthwith suspend or access to the service and bar you from utilising same.

Warranties and Indemnity

You hereby warrant the following:

  • You have the right to enter into this agreement; and
  • All information provided by you is accurate and true in all material respects.

You hereby indemnify Hiderate unconditionally and irrevocably and agree to hold Hiderate harmless against all loss, damages, claims, liability and/or costs, of whatsoever nature, howsoever and whensoever arising, suffered or incurred by Hiderate or instituted against Hiderate as a result of (without limitation):

  • your use of our services;
  • your failure to comply with these terms and a provision of any agreement concluded between us;
  • any unavailability of, or interruption in the service;
  • any other cause whatsoever relating to our provision of services to you.

Disclaimer and Limitation of Liability

To the extent permitted by applicable law, Hiderate shall not be liable to you for any direct damages howsoever arising and neither party shall be liable to the other for any special, indirect, incidental, consequential or punitive damages arising out of or relating to this agreement, whether resulting from negligence, breach or any other cause. To the extent that a competent court or tribunal finally determines, notwithstanding the limitation contained in this clause, that Hiderate is liable to you for any damages, Hiderate’s liability to you for any damages howsoever arising shall be limited to the amount of £50.00 (Fifty British Pounds Only) only.


Amendments: Hiderate reserves the right to amend this agreement from time to time. Any new version of the Agreement will be displayed on our website. Please note that you will be given an opportunity to read our terms and conditions and are required to accept our terms and conditions each time you use our service.

Intellectual Property: Nothing contained in this agreement shall, unless the contrary is expressly stated elsewhere in this agreement, be construed as an express or implied license of, or transfer of any rights in or to, any copyright, trademark, trade names, logos, devices, patents or other intellectual property owned or used by each party and each party shall respectively retain all such rights.

Whole Agreement: This agreement constitutes the sole record of the agreement between the parties with regard to the subject matter hereof. No party shall be bound by any express or implied term, representation, warranty, promise or the like not recorded herein.

Non-Variation: No addition to, variation of, or agreed cancellation of, this agreement shall be of any force or effect unless in writing and signed by or on behalf of the parties.

Waiver: No relaxation or indulgence which any party may grant to any other shall constitute a waiver of the rights of that party and shall not preclude that party from exercising any rights which may have arisen in the past or which might arise in future.

Thank you for using Hiderate
Hiderate is not in a position to visit every yacht on our website. We rely on feedback and reviews to maintain the quality on our site and enhance you user experience.

We use the following general process when dealing with crew member reviews for yachts listed on our website:

  • When a rating is loaded we review it.
  • Should we feel that the review/ complaint is damaging or subjective or contrary to our posting guidelines we may choose to "hide the review".

Submitting Reviews:

When you submit a review you agree that we have a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such review throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such review. You acknowledge and agree that the review is not confidential and does not belong to anyone.

When submitting a review you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish any of the following:

  • Any message, data, information, text, photos or any other material ("Review Material") that is unlawful, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Review Material that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local or international law;
  • Review Material that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  • Review Material that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Safariow.com;
  • Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
  • Private information of any third party, including, without limitation, surname addresses, phone numbers, email addresses and credit card numbers;
  • Viruses, corrupted data or other harmful, disruptive or destructive files;
  • Review Material that, in our sole judgment violates this policy or which may expose Hiderate or its affiliates or its users to any harm or liability of any type.

Please note that we take no responsibility and assume no liability for any Review Material posted, stored or uploaded by you or any third party, or for any loss or damage thereto. We are not liable for any mistakes, defamatory statements, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

Moderation of Reviews:

Although we have no obligation to screen, edit or monitor any of the Review Material posted we reserve the right in our sole and absolute discretion, to remove, screen or edit without notice any Review Material posted or stored on our website at any time and for any reason.

Please note that anything we consider a questionable review may be subject to moderation by us. In this regard, the posting of your Review Material can take longer whilst the review is moderated. Moderation is only done to ensure compliance with our posting guidelines and never to amend factual content. We will post positive and negative reviews as long as they meet our posting guidelines.

Sometimes we miss something. If you feel that there is any inappropriate Review Material posted on our website please report it to darren@hiderate.com

Fraudulent Postings:

We do not allow fraudulent postings. Please note that the following may be considered fraudulent:

  • Yacht owners writing a review for their own property
  • Yacht owners asking friends or relatives to write positive reviews
  • Yacht owners submitting a review on behalf of a crew member
  • Yacht owners offering any incentives in exchange for reviews
  • Yacht owners attempting to damage his/her competitors by submitting a negative review.

If we determine that there are fraudulent reviews submitted for an establishment we will:

  • Drop your ranking on our website;
  • Insert a large red notice next to your listing on our website, explaining that the reviews are suspicious.

Review dispute process:

We understand that you may have a legitimate objection to a review. If so, please contact us on darren@hiderate.com so that we can investigate your concerns about reviews posted on our website. Please report the review via email making sure you clearly identify the review in question, set out your reason for disputing the review and provide any evidence you may have in support of your objection.

Please note we do provide mechanisms for responding to reviews posted and both suggest and welcome you submitting a management response sharing your version of the story. Please note that any response must also be in line with our posting guidelines and will be considered Review Material for the purposes of this review policy.